Managed Guest Wi-Fi

Customers expect Wi-Fi. In a mechanic shop it keeps people happy while they wait for their car. In an office it lets visitors and contractors get online without a fuss. In a coffee shop it's part of the reason people come in and stay. Done properly, it's a small thing that makes your business nicer to deal with.

Done badly, it's an open door. The setup we find most often is a single Wi-Fi password shared by everyone and everything: staff, the point-of-sale system, the security cameras and every guest who has ever asked for it. That password never gets changed, so past customers and former employees still have it. Everyone who connects is on the same network as your till and your cameras, and their devices can see yours.

The example we see most is the shop's wireless speakers. If they support AirPlay, any customer in the waiting area can see them on their phone and play whatever they like through them. That one is mostly embarrassing, but it shows the real problem: if guests can reach the speakers, they can reach everything else on that network too.

That's where a shared network turns small weaknesses into real ones. Many camera systems and recorders are still running the username and password they shipped with, which anyone can look up. So are plenty of routers. Printers are usually open to anything on the network, and we've seen exposed ones run through paper and toner on pages nobody in the office sent. On their own network those shortcuts are a modest risk. On a network you hand out to the public, anyone sitting in your waiting area is one search away from watching your camera feeds or changing your router's settings. It doesn't take a skilled attacker, only a curious customer or an infected laptop that someone brought in.

We give guests their own network. They get online easily, and that's all they get. Your business systems sit on a separate network guests can't see or reach, and we manage both so it stays that way.